Refund policy

At Vantique, we are committed to delivering high-quality products. Please read our policy carefully before placing an order.

💳 Payment Policy

  • Cash on Delivery (COD) is not available
  • All orders must be prepaid using available online payment methods

📦 Returns

We accept returns only in case of damaged or defective products.

  • Return request must be raised within 48 hours of delivery
  • An unboxing video is mandatory as proof of damage
  • The video must clearly show:
    • The sealed package being opened
    • The product condition at the time of opening

❗ Returns will not be accepted without a proper unboxing video

💸 Refunds

Once your return is approved:

  • Refund will be processed to your original payment method
  • Processing time: 5–7 business days

🔄 Exchanges

We offer exchanges only for damaged or defective items.

  • Exchange will be processed after verification
  • If the same product is unavailable, you may choose:
    • Another product of equal value, or
    • A full refund

❌ Non-Returnable Cases

We do not accept returns or exchanges for:

  • Size or fit issues
  • Color differences due to lighting/screens
  • Change of mind

📩 How to Request

To request a return/refund/exchange, please contact us with:

  • Order ID
  • Unboxing video
  • Clear images of the issue
  • Email to vantique.in@gmail.com

💡 Note

All products are carefully inspected and securely packed before dispatch to ensure quality.